Monday, July 29, 2019
An American Daughter The Construction of Lyssas Character in
An American Daughter The Construction of Lyssa's Character in Wendy Wasserstein was a highly influential playwright and person in general. She was a pioneer of feminism within the theatre as well as non-aggressive feminism outside of it. Her female characters are unlike any seen in theatre previously, and have a life that Wasserstein breathes into them through their dialogue, their descriptions, their actions and their lives. She presents characters that deal with serious issues, and has them respond in ways that are undeniably human, and draw the audience in. This lifelike female archetype is particularly visible in Wassersteinââ¬â¢s An American Daughter. Lyssa, a ââ¬Å"Forty-two-year-old in a cotton shirt and jeansâ⬠¦,â⬠(Wasserstein 7) is a sharp, career-focused woman. She is working to become the Surgeon-General, and she faces much to get there. She is not only smart and capable, but she deals with regret, bitterness, and the lack of a filter; flaws which make her life leap from the pages of Wassersteinââ¬â¢s script. Even within the description of the character lies an important break of stereotype. Lyssa is a career-driven woman, but she is not presented in a pantsuit and tie, nor does she wear heels and pearls every day. She is a woman. She wears jeans and a t-shirt, and she faces family issues just like real women do. By starting, at the most basic level, with a fight against diminutive and unrealistic standards, the precedent for honesty is set before anything else. Wendy Wassersteinââ¬â¢s An American Daughter is a prime example of Wassersteinââ¬â¢s presentation of women : smart, strong, capable, and well rounded. Lyssa, as well as her friend Judith and acquaintance Quincy, is presented not as the theatre-standard quiet, demure housewife, but as an independent woman seeking professional achievement. She works very hard, and obviously has a sharp mind and quick wit. What sets Lyssa apart from other female characters like her is not the blatant image of her, but rather the subtext and underlying character traits. In many other stories, there is a strong, witty female character who ââ¬Ëgoes against the grain,ââ¬â¢ but Wassersteinââ¬â¢s protagonist (unlike so many others in the same strain) lacks the softer, alluring need for a man. This is the most significant difference between Lyssa and other female leads. Even Jane Austenââ¬â¢s Lizzy in Pride and Prejudice has the wit and the strength, but she boils down to a woman who craves a love interest. Lyssa does not. She has love, she has a husband and kids, but this is not her end goal. She loves her family and her job. She works hard to make her way in the world, and does so without leaning on her father the senator, and without using femininity, meekness, or sexual allure. She is not reduced to a sum of her womanly charm and a tube of lipstick, and this is Wassersteinââ¬â¢s genius. Not only is Lyssa a role model for career-seeking girls, she is also a role model for authors and playwrights alike. She is more than an archetype of the ââ¬Ëcapable woman,ââ¬â¢ she seems to be a living, breathing person, someone who could walk out of her Georgetown home and into the lives of any and all of the readers. This is Wassersteinââ¬â¢s biggest influence on the w orld of theatre. She pioneered real, plausible female characters in theatre, and opened doors for equality and feminism within and outside of the theatre. Even when Lyssa catches her husband Walter kissing another woman, she doesnââ¬â¢t melt into the scene we know all too well: woman exits the room with a strong face, finds a place to be alone, sobs, finds her resolve again, and kicks the man out saying something along the lines of ââ¬Å"I have too much potential to waste time on you.â⬠Instead, Lyssa just walks away. She harbors some deep resentment toward her husband, which becomes obvious in the following interactions, but she doesnââ¬â¢t dust herself off and move on with her life. This is why Wassersteinââ¬â¢s characters are so important: they are beautifully, humanly, imperfect. Lyssa handles her husbandââ¬â¢s infidelity in a way that isnââ¬â¢t healthy- and thatââ¬â¢s important. This is one of the first instances of a character that the women in the audience can look at and say, ââ¬Å"Oh,thatââ¬â¢s me. I do that, too.â⬠Much of the validity of Wassersteinââ¬â¢s characters comes from their start in reality. Once again, the truth of her characters stems from the truth in her life. She said what she felt needed to be heard, whether people would like it or hate it ( and most of the time they hated- or at least some did. ) She never presented her ideas as all-encompassing or perfect, instead she celebrated the flaws in all that she commented on: life, women, parents, children, feminism, and society; she commented on them in honesty, rather than trying to brush over issues. Wasserstein devoted most of her adult life to promoting better media presence for women, whether this was through her plays or through her own presentation of herself, her affect was widely experienced. Wasserstein poured (at least) a little bit of herself into each of her characters, and this is what changed the history of American Theatre. Wassersteinââ¬â¢s own life; her difficult childhood; the secrecy in her home; and the intense rivalry between her and her brother ensnared her audience with the fact that at long last- they were watching real women living real lives. One of the major influences on Wassersteinââ¬â¢s writing and, in fact, her life, was her mother Lola Schleifer. Lola was an eccentric woman to say the least. She ran her home and looked after her children, and all the while centered her life around her passion dance. She taught Wendy many important lessons about life, but was also the source of serious strife within the Wasserstein home. Lola demanded perfection from her children and would accept nothing less. This lead to her sending her mentally disabled son Abner to a mental care facility and ceasing all contact. The family never visited him, and soon ceased to acknowledge his existence whatsoever. He did not fit into Lolaââ¬â¢s perfect suburban-mold family, so he wasnââ¬â¢t included. This was the type of behavior that put immense pressure of Wendy as she grew up. Wendy was constantly being compared to her brother Bruce, a well-to-do investment banker. Wendyââ¬â¢s accomplishments, however impressive, were held up to t he mold of her brotherââ¬â¢s victories, and always seemed to fall short. This search for validity was present in all of Wassersteinââ¬â¢s life, and so it trickled into her writing. It is present in Lyssa specifically. Lyssa seeks her own career and advancement opportunities, and is constantly being compared to her father, which is endlessly frustrating to her. This is a clear link to Wassersteinââ¬â¢s own life, and one of the many reasons Lyssa seems to jump right off the page. Wasserstein also manages to capture a very real vulnerability in her characters. This likely stems from her motherââ¬â¢s influence. Her mother was particularly hard on Wendy as she was growing up and searching for what she wanted to do as an adult. Her mother even said at one point, ââ¬Å"ââ¬ËWendy, you make me want to blechhh,ââ¬â¢Ã¢â¬ (Salmon 62). Wendy wanted to win her motherââ¬â¢s favor and approval, but didnââ¬â¢t have a direction for her life, and so was a disappointment to Lola. This type of apathy shows through in the powerful vulnerability of her characters, and gives some insight into the basis of their strife. Aside from just her written works, Wendy Wasserstein was a powerful public figure, and an invaluable voice for women in society. One of the most significant facets of her public persona was the fact that she refused to be the aggressive, hot-tempered stereotype of the feminist. Instead, she lived her life in a way that didnââ¬â¢t allow for misogyny towards herself or her career. In so doing, she led a quiet, well-adjusted opposition to the predominantly-male broadway of the time. The fact that she managed to accomplish so much had everything to do with her public persona. Wasserstein is credited as having one of the first intimate public personas, at a time before Facebook statuses opened a window into peopleââ¬â¢s lives. Wasserstein published a series of newspaper columns that presented a manicured version of her life to the public eye. She wrote casually, as if she was talking to friends, but still kept the more personal or untidy portions of her life just that personal. This is not to say that Wasserstein shied away from discussing more personal subject matter in her works. In fact, it was just the opposite. She wrote in her plays frank discussions of love, intimacy, sex, and infidelity. Once again, however, she had a distinguishing factor: none of these was used gratuitously. Her female characters didnââ¬â¢t sit around gossipping about boys because what else do women do?. Wives had sex with their husbands not because that was a wifely duty, but because they wanted to. Once again, Wasserstein presented real life, and part of that was real discussion and real relationships. An interesting dynamic is created within An American Daughter when Lyssa brings up the idea that she wouldnââ¬â¢t have lost her nomination had she not been a woman. If a man had done the exact same things (skipping jury duty, making an offhand joke about homemakers), it would have been dismissed as a mistake, but because she was a woman, there was a shift in the power dynamic, and so the public jumped at the chance to have a reason to scorn her. This moment is almost certainly a commentary on our society. Wasserstein is using the reaction to Lyssa as a method of commenting on the ever-present distinction of reactions to mens failures versus womens. This is amplified by the fact that Lyssa is running for a position of power which had a long tradition of being male, and is taking the place of a man. Wasserstein is drawing attention to the fact that men have just as many shortcomings as women, and yet only with women in power roles are those shortcomings thrust into the spotlight. This is another area of feminism in which Wasserstein for many years led the charge: true equality. She did not fight for women to be seen as better than men, she didnââ¬â¢t want to take men down, she simply quietly and reasonably persisted towards her goal of equality. She was a mouthpiece for women across America, and lent a voice to women who wanted to see themselves being accurately represented without forcing a major debate. All of this innovation in the world of feminism in the theatre did not come without debate. Because Wasserstein was unafraid to push the envelope when it came to serious topics, her worked tended to chafe nearly as many people as it encouraged. Wasserstein herself commented on the fact that her plays were breaking through a societal barrier and, in doing so, causing some strife. She mentioned the idea that she was the only woman writing plays for women about women, and so they were expected to be all-inclusive providing representation for all women everywhere. Of course, realistically, this is impossible to achieve. The plays offer much more representation for actual women, but they cannot possibly include characters that everyone identifies with, and so some people will feel that there is still inaccurate and unrealistic representation. This disagreement towards Wassersteinââ¬â¢s works is particularly present against her major success The Heidi Chronicles. This is a work which manages to portray (and sometimes outrightly state) feminist views, but it does so in such a way that seems to undermine the very point she tries to make. The characters in this play may present feminism, but they do not do so without critique. Wasserstein pointed out that feminism isnââ¬â¢t flawless by any means, but that, just like the women it is seeking to further, it is worth it despite the shortcomings. (Barnett 14 15). It is important to note that Wassersteinââ¬â¢s legacy is not only in her feminism, but in her realism as a whole. Wasserstein had a way of writing characters and situations that made her audience believe that the character could live right next door to them. Her characters had real conversations with each other, and rather than trying to force in subtext, Wasserstein seemed to just allow subtext to happen as it would. Characters faced their adversities and responded in ways that people would, rather than grotesque caricatures. This is one of the qualities that created her lifelike characters. One difficulty that Wasserstein faced because of her subtextual messages was being taken seriously. Because much of her agenda was hidden beneath layers of other meaning, many people saw her work as simple comedy, a glimpse at silly interactions. This perception is one that deeply frustrated her. Wasserstein fought to have her work recognized for what it was: a scathing review of societal norms. She is quoted as having said in response to her work being seen as lightweight, ââ¬Å"ââ¬ËNo, you donââ¬â¢t understand, this is a political act,ââ¬â¢Ã¢â¬ (Wasserstein quoted in Dolan 444). Much of this aversion to being underestimated was again attributed to her dedication to honesty. Her characters were created in way that would comment on issues that she felt needed discussion, and so by allowing those conversations to go without being communicated, She was being dishonest to them. By demanding that her work be understood for all of its subtext and hidden meaning, she was once again affirming her stance in truth and honesty, and her position as a mouthpiece for these ideas. From many people, this demand for her works to be wholly understood would come off as haughty and even possibly offensive, but Wassersteinââ¬â¢s calm demeanor and unassuming lifestyle kept this feeling at bay. She lived out the ideas that she wrote in a very genuine way. Because she lived out her ideals, she earned the respect she asked for. Her honesty lived in her characters, their dialogue, their interactions, and their back stories; as well as though her speech, life, family, and work. Another major influence in Wassersteinââ¬â¢s life was her daughter, Lucy Jane. Wendy had Lucy at age 48, and because of the lateness of the pregnancy, she faced severe health problems. Wasserstein was ill almost constantly through the entire pregnancy, and Lucy was born three months premature. She struggled for a time, but ended up surviving, and became a light in Wassersteinââ¬â¢s life. The pregnancy, however, left Wasserstein ill, and she suffered illness based on the complications of birth until her death in 2005. The pregnancy (and the father) were kept secret from the public, and in fact many of Wassersteinââ¬â¢s friends and family as well. Only the people closest to her, the ones she interacted with on a daily basis, were aware of the pregnancy, and knew better than to share the news with anyone. Only after Lucy was born and spent time in the NICU was her birth announced. It was a short article, keeping details about the complications to an absolute minimum and keeping up Wassersteinââ¬â¢s persona. Wasserstein then proceeded to raise Lucy by herself, once again shunning societyââ¬â¢s idea of a perfect family in favor of her own version of perfect. The once-solitary woman now travelled with an entourage, including herself and Lucy and usually a nanny and a personal assistant. She spent less time writing and more time doing lectures and answering questions. She gave her effort to her daughter rather than playwriting, feeling that she could now give to her daughter the effort she had given her plays. She worked with many people as she oversaw productions of her shows, as well as the group of people who formed her support system. She referred to the men around her as her ââ¬Ëhusbands,ââ¬â¢ and actually had two of them at the hospital when she was giving birth to Lucy. These people became her family, overcoming the image Wassersteinââ¬â¢s mother had left with her of the (so-called) perfect suburban family, in order to create her own little family unit. Six years later, Wasserstein passed away due to lymphoma. This would come as yet another shock to the audience, as the always-private Wasserstein had kept the news of her diagnosis a secret since she had received it. She had continued to appear in the public eye despite her physical ailments, including facial swelling and near-constant discomfort. To the unaware observer, Wasserstein seemed just as put-together as always, even in her last few months. She held lectures and interacted with fans until she was hospitalised in December of 2005. To those who knew her, however, it was clear that she was physically deteriorating. She had been sick since she gave birth to her daughter, and had gone through a string of misdiagnoses and referrals, before finally being diagnosed with lymphoma. Upon her passing, legions of people were shocked and grieving. The lights of Broadway were dimmed in her honor on January 31, 2006, the night after she passed. Wassersteinââ¬â¢s legacy started with her characters and her voice, and will carry on and resonate with her audience for years to come. Despite the social changes that have occurred since her writings, her message remains as relevant as ever. She was a pioneer in the theatrical world for women and their portrayal. Her comments on feminism, relationships, women, and life still hold meaning in our society. Her calm and ordered response to the lack of realistic women in media stands applicable even today, and her heroines are still admirable role models. Wassersteinââ¬â¢s work commented not only on women in theatre, but in the reality of people being depicted in any case. She presented real, vivid characters dealing with real life events, holding a mirror to and commenting on realism in the theatre.
Mobile phone addiction Literature review Example | Topics and Well Written Essays - 2750 words
Mobile phone addiction - Literature review Example The use of mobile phones have also become a constant feature for many people, most especially teenagers who always find the need to stay in touch with each other. As a result, mobile phone addiction has become a significant issue among users. Studies on this problem have been carried out, seeking to establish its causes, manifestations, and remedies. This literature review shall review four peer-reviewed articles on mobile phone addiction. A literature search would first be carried out via an internet search using the following search words and similar combinations of these words: mobile phone addiction, cell phone addiction, causes of cell phone addiction, impact of cell phone addiction. Relevant studies shall be set aside for further analysis. Studies carried out in the last 10 years shall be included in this topic, and shall mostly cover teenage addiction to mobile phones. Studies which cover other forms of addiction (i.e. internet or video game addiction) will not be included in this review. Only peer-reviewed articles carried out by credible authors will be included in this literature review. Studies which cover texting addiction only shall not be included as mobile phone addiction may also include the use of calls in the phones. Text addiction is only a part of mobile phone addiction. ... Not many students manifest extreme addiction to mobile phone use and majority of the respondents to not manifest any addictive mobile phone use patterns (Ahmed, et.al., 2011). In effect, the respondents for this study are able to use their cell phones reasonably and do not manifest extreme addictive behaviours in their cell phone use (Ahmed, et.al., 2011). The results of this study imply that although mobile phone addiction is a reality in the current widespread availability and usage of mobile phones, it can be a controllable and manageable phenomenon. This study also indicates that mobile phone addiction can be a manageable phenomenon and that users are not as prone to addiction as seems to be expected by society. It is possible for users to control their mobile phone usage to cover only their essential mobile phone needs. The topic of the study is very much relevant in the current context where mobile phone use has become very much rampant, especially among the younger population (Garcia-Montes, et.al., 2006. The study deals with a specific issue, mostly on the establishment of mobile phone use and whether or not it has become a necessity or an addiction. The discussion seeks to specifically evaluate cell phone usage among the younger generation, assessing whether or not its use has reached addictive proportions. The study is a theoretical study, as it seeks to dissect the manifestation of respondentââ¬â¢s behaviour in relation to addiction and necessity (Flyvbjerg, 2006). The concepts of addiction and necessity are used in order to evaluate behaviour, using specific qualities for each concept in order to fully understand the respondent behaviour and mobile phone usage (Biel,
Sunday, July 28, 2019
Warehousing and Inventory Management Master Essay
Warehousing and Inventory Management Master - Essay Example This is of importance in case of an accident, where rescue activities can be conducted easily. The big space is also important in that it provides enough space for the workers to do their work without congestion and hence have a comfortable working condition. Edward A Silver, David F.Pyke (1999) Warehousing spacing and planning are of utmost important as long as the storage of goods is concerned. When there is proper planning and spacing is utilized well then there is maximum and economical utilization of the resources. For the warehousing process to be effective, it should involve an effective and an efficient warehousing process. Here it involves project management that involves use of different personnel to perform different tasks with an aim of attaining a common goal in good warehousing planning. It should bring out the use of a schedule showing the different task to be performed by those responsible, the dates on which the task is to be performed and the cost involved. Edward A Silver, David F.Pyke (1999) There should be a clear layout in which the objectives of the warehouse are clearly laid out. The objective should be the one that is going to minimize the cost of warehousing by reducing the expenses that bring unnecessary cost. The cost reducing methods should not affect the maintenance of the customer maintaining services. It should also involve the economic utilization of the available space although it should not negatively affect the operation efficiency. Also the space should be effectively be utilized in relation to the cost of the labor force, the available space and the cost of the equipment utilized. Edward A Silver, David F.Pyke (1999) The planning and spacing process should define the profile of the products to be stored. It should show the products to be stored and their nature such as storing perishable products in a cool place and storing inflammable products away from an area where there is the presence of fire. Storage space should be considered in that a small warehouse cannot be used in storage a large size then its size. Hartman Sadler (2000) The experts involved in warehousing spacing and planning should look deeply in the layout to be laid down when setting up the warehouse .Physical location should be given a significant attention .For example an ideal warehouse dealing with the goods for import is advisable to be near the custom duty offices while the warehouse dealing with the transport commodity such as vehicle should be near roads. Also to be considered is the climatic zone where some product cannot be stored in other climatic zones that may provide adverse condition such as hot climate is not conducive for storage of the fruits. The items that are received together should be stored together for easy handling. Heavy and bulky items should be stored close to the point of use in order to minimize the cost of handling them since they are heavy to transport as they involve use of a lot of manpower and equipment. Also to be involved is good house keeping method where the accessibility of the product should be maximum. H artman Sadler (2000) After the necessary evaluations have been done, a specific layout should be
Saturday, July 27, 2019
Sampling Plan Utilizing Randomizer Research Paper
Sampling Plan Utilizing Randomizer - Research Paper Example The research paper "Sampling Plan Utilizing Randomizer" presents the overview of the software that allows the users to define the dominant age of Facebook users. The population of 2000 ruled out the possibility of the feasible census and instead a simple random sampling technique was used. This is powerful online software which generates samples randomly. All you need to do is to feed in the range of values and specify the number of sets. Then choose how many numbers to be picked from each set to represent the population. It is easy to use, faster and available free of charge on the internet. In order to assess the dominant age of Facebook users, my established contacts were used. I had 2000 friends on Facebook which is an online social networking site. I hoped to address the research question: What is the dominant age of Facebook users? The population of 2000 ruled out the possibility of the feasible census and instead a simple random sampling technique was used. The availability of the contacts on the site made it possible to establish a sampling frame from where a representative sample was to be drawn. In order to ensure the equal chances of selection into the sample space, the sampling units were represented by their number on the list generated from my friend's page. The contacts were arranged alphabetically and assigned position 1 to 2000. The numbers were fed into a randomizer to generate 25 sets. In each set, the randomizer picked 2 numbers bringing the sample size to 50.
Friday, July 26, 2019
Reflectiv Writing - The Impact of the Voice of Judgment as a Barrier Assignment
Reflectiv Writing - The Impact of the Voice of Judgment as a Barrier to Moving Through the U - Assignment Example As leaders move from the downward side of the U, they are connected to a world which is outside their institutional bubbles. The movement up the other side of the U brings forth a new experience to the world. In this journey, the bottom section bears a gate which requires a person to drop anything that is not essentially to leadership and their duties as leaders. This is a process of letting go of oneââ¬â¢s ego and self and letting come the new future possibilities. The journey is however not an easy one as it experiences a lot of barriers. One of the common barriers is the voice of judgment. Journeying through the U requires seven leadership capacities with the second one being observation. This leadership capacity calls for an open mind. To be able to achieve this, the leader must suspend his voice of judgment. It is only through it that an individual and a leader will be able to move from projection to true observation. According to Kidder (2005), various leadership failures are as a result of the struggle between letting go and holding on. It, therefore, requires one to confront his or herself with very difficult yet purposeful choice of having an open mind. It takes a lot of courage for this to happen. When the line has been crossed, an individual enter into the sense of their true nature and are able to heed to the call of leadership. They then undergo the death/ rebirth and start a journey into restructuring of their egos to emerge as freer leaders (Bennis, Goleman, & Oââ¬â¢Toole, 2008). This is a journey and a process that not only make them soulful but also creative and innovative. When the gate is crossed and the voice suspended the individualââ¬â¢s inner flame for creative change and ability to move forward is boosted. Bennis, Goleman & Oââ¬â¢Toole (2008) state that majority of the leaders do not recognize the potential of what they are faced with because they excessively dwell on the past trend that they are used to. Working as a work shop
Thursday, July 25, 2019
Health Maintenance Organization vs. Health Savings Account Essay
Health Maintenance Organization vs. Health Savings Account - Essay Example Contributions to the plan are tax deductible and interest can effectively be accrued whilst the plan operates on a 'roll over' basis. The first point of view we shall look at here is from someone who opted for the Health Savings Account health plan. The individual here was actually in their mid-twenties and decided to take out the HSA plan at this relatively early stage in order to build a suitable sum of money that they could use to cover health costs at a later stage. However, less than a year later they found themselves in a position where the money was needed. The medical bill they incurred amounted to approximately $2000, however, due to the nature of the plan they were only liable for around 1400 of that. In addition, their employer had thus far contributed $560 and the remaining $840 could be deducted from taxes. Overall the individual only had to pay $168 on top of the annual premium which, given the circumstances, they felt was a good result. Moreover, the individual was imp ressed by the fact that the money could effectively cover aspects such as prescriptions, glasses and even visits to the dentist. The second account we shall deal with here also comes down on the side of the HSA plan as far as saving money is concerned. Their main point is how the fact that the contributions to the plan that are deducted from an individual's wages are actually done so at the pre-tax stage.
Wednesday, July 24, 2019
Business Letter And Literature Summary Essay Example | Topics and Well Written Essays - 3500 words
Business Letter And Literature Summary - Essay Example Finally, on all your future travels with us, kindly expect the best kind of service that only Virgin Atlantic could offer. Once again, we sincerely apologize for the inconveniences that we have caused you on board our flight from Mumbai to Heathrow. Also, we would like to thank you once again for your continued patronage to Virgin Atlantic and for helping us point out the problems with respect to our services so that we can ensure the betterment thereof, to provide only the best service to our loyal customers like you. Thank you very much and Good Day! Sincerely Yours, _________________________ Marketing Manager Virgin Atlantic Introduction Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called ââ¬Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).â⬠Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with the adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006;... Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called ââ¬Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).â⬠Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with th e adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006; Osborne 2004; Tschohl 2005). It is then because of this that the importance of service recovery has been underscored in the field of service management and service marketing. Without a doubt, service recovery strategies are deemed of paramount importance in view of its ability to positively affect customer loyalty as the former somehow prevents the turnover of those who have been previously dissatisfied with the service provided
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